MartNet Customer
Care:
Contact MartNet Customer Care
at
(408) MARTNET
(408-627-8638)
MartNet's Mailing Address is:
MartNet Communications
PO Box 42472
Philadelphia, PA 19101
 On-Line
Technical Support:
MartNet Communications strives to make your Internet Experience
as pleasant and easy to use as possible! To help attain this goal,
we offer Technical Support for all MartNet Products and Services
via Telephone,
E-mail, and
the World Wide Web.
We want to know how we're doing! Please feel free to drop us a
line at support@martnet.com
with any comments, criticism, or suggestions you have so that
we may serve you better!
E-Mail Technical
Support - support@martnet.com
Advanced Technical Support for
questions not covered in our Support Web Site is available via
E-mail. Send your questions to support@martnet.com.
Our Systems Administrators answer Support E-mail as quickly as
possible, but some more advanced questions can take time to answer.
Thanks for being patient! Questions sent to support@martnet.com
and their answers are eventually added to our Support Web
Site Knowledge Base.
The MartNet Support
Web Site - http://support.martnet.com
MartNet's primary Technical
Support Resource is our Support Web Site, which you are looking
at right now! There is a lot you can do with your MartNet account,
and the Support Site is your User Manual to all the features
available to you as a MartNet Customer! We are constantly
adding new features to our services, so be sure to check back
often to see what's available!
 Contact MartNet via E-Mail
To contact MartNet's Administrative
and Technical Management staff via E-Mail, please use the following
addresses to ensure your message gets to the right people and
your request is attended to as quickly as possible:
For information on MartNet
Rates and Services, please send mail to: sales@martnet.com.
All Billing questions
should be sent to: billing@martnet.com.
All technical questions, problems, requests for existing customers, etc.
shoulod be sent to:
support@martnet.com.
To report cases of Internet
Abuse by MartNet customers, please send mail to: abuse@martnet.com.
Please read
MartNet's
Internet Abuse Policy and reporting guidelines before sending
mail to abuse@martnet.com.
Failure to follow our very straightforward and standard guidelines
will delay our investigation into the matter.
NOTE to Dedicated Server Hosting and Server Co-Location Customers:
Please refer to your written MartNet Services Contract for details about 24/7/365 Support Options and contact information.
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